Account Management & Data Protection

Delete Your PayLens Business Account

Request deletion of your PayLens Business account and associated business and staff data.

View Privacy Policy
1

1. Verify Identity

Enter your registered phone and password to receive a secure 6-digit SMS verification code.

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2. Admin Review (72 Hours)

The deletion request is logged for review. Active login sessions are revoked immediately for safety.

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3. Permanent Deletion

Your business profile, owner credentials, staff rosters, and device tokens are permanently wiped.

Account Deletion Request Form

Submit your request using instant phone OTP verification.

Phone + SMS OTP

What Information Will Be Deleted

When your account deletion request is processed and completed by PayLens administration, the following categories of data are permanently purged:

  • User Account & Profile: Owner name, phone number, email address, and hashed passwords.
  • Business Profile Information: Business name, category, location, and registered receiving bank account numbers.
  • Staff Accounts & Till PINs: Staff roster accounts, employee phone numbers, and operational till PINs.
  • Device Notification Tokens: Firebase Cloud Messaging (FCM) device registration tokens.
  • Preferences & Active Sessions: Active authentication tokens, login sessions, and configuration preferences.

Data That May Be Retained

Certain limited records may be retained only where strictly necessary for legal compliance, fraud prevention, security audit, or dispute resolution:

  • Transaction Verification Audit Logs: Historical verification reference records maintained for fraud detection and financial reconciliation.
  • Security & Dispute Logs: Immutable system security logs required to prevent double-spending abuses or satisfy regulatory obligations.

Notice: PayLens is an independent verification tool and does not custody customer or merchant funds.

What Happens After Deletion

Account deletion permanently revokes access to the PayLens Business dashboard, mobile application, and verification features. Staff members will no longer be able to log in or verify incoming payments. Deleted accounts cannot be restored.

Need More Information?

For more information about how PayLens Business collects, uses, protects, and manages information, please review our Privacy Policy.

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